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Open dukuncuan Privacy Policy

Our Privacy Policy explains which account, device and wallet details we use when you open dukuncuan, sign in, or check a payment status.

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CONTACT ROUTE

Check your Privacy Policy support path

A clear contact route helps when a privacy request and a wallet status appear together. Start from the support path beside your account and cashier area, then include the phone number on the account, the request type and any payment reference you want us to check. We use those details to locate the right record without asking you to send a password or wallet PIN.

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Access requests

Ask us to confirm the account data linked with your phone number. We may request an account check before sharing details, because a Privacy Policy request must reach the person concerned.

Wallet records

For DANA, OVO, GoPay or QRIS questions, send the payment reference and approximate date rather than a PIN. We can compare the reference with the account status and explain what record we hold.

Correction route

If your phone, device detail or contact record is inaccurate, use the support path shown inside your account. We will ask for enough proof to change the correct record without exposing another account.

HANDLING DETAILS

Browse how dukuncuan handles privacy

Privacy choices matter at every account step, from phone verification to a return visit on mobile.

Account collection

We collect the phone number and verification result needed to create and protect your account. Sign-in time, device type and security events help us identify an unusual session without asking for your wallet PIN.

Payment separation

DANA, OVO, GoPay and QRIS references identify a transaction status, not your wallet password. Bank transfer and virtual account records are used to match a cashier event with the correct account.

Cookie control

Cookies may remember session settings or help us understand whether a page loads correctly on your phone. You can clear or block them through browser controls, although some account steps may then need repeating.

Security checks

A new device or unusual sign-in can trigger an account check before access continues. We use the account details already held for that check and will not ask you to disclose a password through support.

Retention period

We keep account, payment and support records only as long as needed for account security, dispute handling, service records or legal duties. When a record is no longer needed, our process removes or restricts it.

Change requests

You can ask us to correct selected account details or explain how a record is used. Include your account phone number and request clearly; we may verify ownership before making a change.

Ask about the Privacy Policy

These answers address the Privacy Policy questions you are most likely to have before opening an account or checking a wallet record. If your situation is not covered, use the account support route and describe the specific data request you want us to handle.

The dukuncuan Privacy Policy covers account details, phone verification, sign-in events, device data, cookies, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use your phone number to create and identify your account, complete the stated verification step and respond to account requests. It also helps us distinguish your record from another account during a privacy change.

No. Our account forms do not ask for your DANA, OVO, GoPay or QRIS wallet PIN. We may retain a payment reference or status needed to match a transaction event with your account.

You can contact us through the support path inside your account and ask what account data we hold. We may verify ownership using the phone number or another account step before responding.

Send a correction request through account support and identify the phone, device or contact detail that is wrong. We may ask for proof before changing it, so another person’s record is not altered.

We retain selected account, payment and support records for the period needed for security, dispute handling, service administration or legal duties. The retention period can differ by record type and applicable local law.

Yes. The Privacy Policy explains that cookies can support sessions and page settings. You can clear or block them in your browser, though removing them may require you to repeat some account steps.

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